1. Who this policy applies to
- Business users (e.g. salon owners, staff): You use the dashboard to manage your business.
- End customers: You use a business’s online booking page built with JuztBooking to book an appointment.
In many cases, the business you book with is the data controller of your booking information, and JuztBooking acts as a data processor on their behalf. If you have questions about a specific booking, you can also contact the business directly.
2. Information we collect
2.1 Information you provide
- Account details: name, email, phone number, business details (such as business name, address).
- Booking details: selected service, date/time, staff/provider, and any notes you choose to add.
- Client/customer info: name, email, phone number, and related appointment history (when provided to or stored in the Service).
2.2 Information collected automatically
- Device and usage data: approximate information such as browser type, pages viewed, and interactions needed to operate and secure the Service.
- Cookies and similar technologies: used for essential functions (e.g. authentication, security) and preferences.
2.3 Payment information
If online payments are enabled by a business, payments are processed by third-party payment providers (such as Mollie or Stripe). We do not store full payment card details on our servers. We may receive limited information such as payment status, timestamps, amounts, currency, and transaction identifiers.
3. How we use information
- Provide and operate the Service (booking flow, reminders, dashboards).
- Process bookings and, where enabled, payments and deposits.
- Send transactional communications (e.g. confirmations, reminders, status updates).
- Maintain security, prevent fraud, and troubleshoot issues.
- Improve and develop the Service (performance, reliability, user experience).
- Comply with legal obligations and enforce our terms.
4. Legal bases (EEA/UK)
Where GDPR applies, we process personal data under one or more of the following legal bases: performance of a contract, legitimate interests (such as service security), compliance with legal obligations, and consent (where required, such as certain cookies).
5. How we share information
We may share information only as needed to provide the Service:
- With the business you book with: your booking and contact details to manage your appointment.
- With service providers: hosting, email delivery, payment processing, and security tools, under appropriate safeguards.
- For legal reasons: to comply with laws, respond to lawful requests, or protect rights and safety.
6. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the business’s settings and applicable law.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object or request portability. If you made a booking with a business, the business may be the primary contact to handle your request.
8. Account deletion (Delete account)
You can request deletion of your JuztBooking account and associated personal information. If you are a business user, deleting your account may affect access to your organization’s data and booking history.
- How to delete: you can delete your account from the JuztBooking website or the JuztBooking app using the “Delete Account” option.
- What happens: we will delete or anonymize personal data where reasonably possible. Some information may be retained where required for legal, security, fraud prevention, accounting, or dispute resolution purposes.
- Timing: we aim to process deletion requests within a reasonable timeframe, subject to verification and legal requirements.
If you made a booking with a specific business, you may also need to contact that business to delete or update records they control.
9. Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.
10. Children’s privacy
Our Service is not intended for children under 13 (or other age as required by local law). If you believe a child has provided personal data, please contact us.
11. Changes to this policy
We may update this policy from time to time. We will post the updated policy on this page and update the “Last updated” date above.
12. Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at admin@juztbooking.com.